Developing a Single Point of Access Hub for health improvement interventions
PHE ePoster Library. Hooper D. 09/12/19; 274308; 12
Mr. Daniel Hooper
Mr. Daniel Hooper
Login now to access Regular content available to all registered users.

You may also access this content "anytime, anywhere" with the Free MULTILEARNING App for iOS and Android
Abstract
Rate & Comment (0)
Abstract Background
Several health improvement interventions are available to Southwark residents, however referral numbers into services remains below desired targets. Consultation undertaken with providers revealed suboptimal service-usage may be due to complex referral processes and lack of awareness of available interventions.
Method
Southwark Public Health developed a Single Point of Access (SPOA) referral-hub, to help increase referrals, co-ordinate access and provide client support to engage with health improvement interventions. A multi-disciplinary steering group was set up in 2018, to identify eligibility criteria for SPOA, interventions for inclusion, plan service-operation and timescales for borough-wide rollout.
Results
To meet SPOA referral eligibility, clients were required to be aged ≥18 and have an elevated BMI, smoke, pre-diabetes, Qrisk2>10%, mild anxiety/depression or be inactive/moderately-inactive. Services initially accessible through SPOA included diabetes prevention, smoking cessation, talking-therapies, NHS health-checks and weight management. A SPOA coach would support referred clients over a 12 month period including telephone follow-up at 3 monthly intervals directing them into appropriate interventions as needed. The SPOA was launched in April 2019 as a pilot in 3 GPs, after which it will be rolled-out across all Southwark providers. Pending pilot evaluation, services will be expanded to include self-referrals, children-services, link in with social-prescribing and increase service digitalisation.
Conclusion
In response to declining referrals for health improvement services in Southwark, a Single Point of Access Hub has been developed. This provides a singular referral point for local providers for health improvement interventions that will follow-up clients with considerable scope for intervention expansion, pending pilot evaluation. External funding details
Abstract Background
Several health improvement interventions are available to Southwark residents, however referral numbers into services remains below desired targets. Consultation undertaken with providers revealed suboptimal service-usage may be due to complex referral processes and lack of awareness of available interventions.
Method
Southwark Public Health developed a Single Point of Access (SPOA) referral-hub, to help increase referrals, co-ordinate access and provide client support to engage with health improvement interventions. A multi-disciplinary steering group was set up in 2018, to identify eligibility criteria for SPOA, interventions for inclusion, plan service-operation and timescales for borough-wide rollout.
Results
To meet SPOA referral eligibility, clients were required to be aged ≥18 and have an elevated BMI, smoke, pre-diabetes, Qrisk2>10%, mild anxiety/depression or be inactive/moderately-inactive. Services initially accessible through SPOA included diabetes prevention, smoking cessation, talking-therapies, NHS health-checks and weight management. A SPOA coach would support referred clients over a 12 month period including telephone follow-up at 3 monthly intervals directing them into appropriate interventions as needed. The SPOA was launched in April 2019 as a pilot in 3 GPs, after which it will be rolled-out across all Southwark providers. Pending pilot evaluation, services will be expanded to include self-referrals, children-services, link in with social-prescribing and increase service digitalisation.
Conclusion
In response to declining referrals for health improvement services in Southwark, a Single Point of Access Hub has been developed. This provides a singular referral point for local providers for health improvement interventions that will follow-up clients with considerable scope for intervention expansion, pending pilot evaluation. External funding details
    This eLearning portal is powered by:
    This eLearning portal is powered by MULTIEPORTAL
Anonymous User Privacy Preferences

Strictly Necessary Cookies (Always Active)

MULTILEARNING platforms and tools hereinafter referred as “MLG SOFTWARE” are provided to you as pure educational platforms/services requiring cookies to operate. In the case of the MLG SOFTWARE, cookies are essential for the Platform to function properly for the provision of education. If these cookies are disabled, a large subset of the functionality provided by the Platform will either be unavailable or cease to work as expected. The MLG SOFTWARE do not capture non-essential activities such as menu items and listings you click on or pages viewed.


Performance Cookies

Performance cookies are used to analyse how visitors use a website in order to provide a better user experience.


Save Settings