Increasing the reach of behaviour change support
PHE ePoster Library. Aston P. 09/12/19; 274286; 10
Mr. Peter Aston
Mr. Peter Aston
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Abstract Introduction
Lifestyle services in East Sussex are delivered from a variety of community and healthcare locations. However, in some areas, suitably accessible or cost effective premises may not be available and so an alternative delivery model needs to be identified. Reaching these areas enables us to engage with high priority communities where need is significant and health inequalities are an issue. Whilst telephone support could be utilised for some elements of the service, others require face-to-face provision (NHSHC delivery). MethodUtilising a refurbished motorhome, behaviour change services were taken to various locations where it was not possible to secure premises.
During its first year, the mobile service covered 7600 miles and interacted with 3921 residents in 60 different locations. 311 NHS Health Checks were completed and 150 referrals made in to the service for further support. The mobile service was the most successful channel for engaging with men (historically underrepresented), and it received positive feedback from users. From a sample of 171 users, the percentage rating quality of service, access, staff knowledge, support provided and staff friendliness as either good or very good was, on average, 95%.
The mobile service has extended the reach of lifestyle support services to priority individuals and communities across East Sussex and has been received favourably by those accessing. As well as addressing access issues in rural communities, the service is taking lifestyle support to segments of the population who weren't previously engaging. External funding details
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