Patient Journeys following an NHS Health Check in East Sussex: Behaviour Change Successes and Pitfalls
PHE ePoster Library. martin h.
Sep 12, 2017; 186462
hayley martin
hayley martin
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Abstract
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Abstract Introduction: Embedding prevention across the whole system is a key priority in our local place based transformation programmes East Sussex Better Together and Connecting4You, and our NHS Health Checks programme is an important contributor to this . Because there is little research on the post-health check journey and whether people change their behaviour and reduce their disease risk we commissioned a follow-up evaluation of the Health Check programme focusing on the patient journey to understand the impact on behaviour change; this will be completed in June 2017. Methods: The evaluation includes a rapid evidence review, 90 qualitative patient interviews, customer journey mapping, video case studies, qualitative stakeholder interviews, and secondary analysis of patient survey data collected after the Check. Results: The evaluation explores the patient journey from pre-invite through to referral to a lifestyle services or to a clinician for diagnosis. We will present our findings, focusing on the post-health check journey including (1) recall and perceptions of advice and the extent advice is followed (2) the referral pathway and process of accessing lifestyle services and clinical follow-up care (3) successes and pitfalls of the post-health check journey as they relate to behaviour change and reducing disease. Conclusions: Our conclusions will focus on transferrable learning from the evaluation to improve Health Checks and maximise impact. We will also share successes of the post-health check journey to date. Video case studies can be shared to highlight both impact and learning.
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